A 14-day refund offer on your first payment
You can request a full refund within 14 calendar days of your first monthly or annual subscription payment. The offer applies once per customer or organisation.
Ordinary use of the service does not remove this offer. We use the time you send your request. Fraudulent use of repeated accounts to claim the offer is not accepted.
Renewals, upgrades, switches between monthly and annual billing and extra AI reply packs do not start a new 14-day offer.
Requesting a refund
Send a message headed “Refund request” through Contact support. Include your account email and receipt or payment reference. If you do not have the reference, give the payment date and plan. Do not send passwords or private card details.
Approved refunds are sent through Whop to the original payment method. We do not deduct our processing fees from a full first-payment refund. Arrival time depends on your bank and payment provider.
Refunding the first subscription payment ends the related paid access and future renewals.
Stopping renewal
Before the next payment, use Plans & billing → Renewal → Turn auto-renew off or support. Once cancellation is confirmed, paid access continues until the period already paid for ends. An uncharged scheduled downgrade or billing-interval change is cancelled too. A payment already being processed must be checked separately.
Cancelling renewal does not request a refund or delete your account.
Reply-pack refunds, duplicate payments and other billing problems are reviewed separately. Refunded replies may be removed. Other remedies available under applicable law and payment rules remain available.