SECURITY & TRUST
Your business information.
Your team’s controls.
Understand what you share with your assistant, who can manage it and where to ask about your data.
Choose what your assistant knows.
Review the website pages used as knowledge. Add the information, approved answers and files you want it to use, and update or remove content when it changes.
Manage business information ↗Give each teammate their own access.
Use individual accounts and the Owner, Manager and Support Agent roles. Each person’s available actions depend on their role and assistant access.
Understand team permissions ↗Your records stay in your account.
Saved conversations, enquiries, bookings and business information do not automatically expire after 12 months or when paid access ends. Confirmed account closure has a separate two-calendar-month download period, with an exact expiry date for the secure link.
Understand data and account closure ↗Keep people in the conversation.
Visitors can request human help. Your team can continue from the Inbox and use the conversation history to understand what has already been asked.
Learn about human help ↗Review what you share.
Your assistant’s knowledge is intended to help website visitors. Keep passwords, private credentials and information visitors should not receive out of its sources.
Manage your account ↗Data and privacy resources
Find the published documents, or contact us about information you need before choosing Raxni.