Install & go live

If Install & go live is already open for the correct assistant, begin at Choose your website platform below.

1. Open workspace

   Open Chrome, Edge, Firefox or Safari. Click the long address bar at the very top, where website addresses appear. Type https://app.raxni.com/login and press Enter. Windows: Ctrl + L selects the address bar. Mac: Command + L. Use this bar, rather than a search box inside a page.

   • Open workspace
2. Sign in to your existing account

   Enter the Email address and Password used for your Raxni account, then choose Log in. If you use Google and Log in with Google is shown, choose that option and your usual Google account. Already in the workspace? Continue below. Forgot password? starts account recovery; Create an account is for a new account. If you have not created an assistant yet, finish account setup and the website scan first.

3. Check the assistant name

   Look at the assistant name in the workspace’s left-hand menu. To change it, select the name or arrow and choose the assistant for this website. With one assistant, check that its name is the one you want.

4. Open Install & go live

   Select Install & go live in that assistant’s menu. If Finish preparing your business information appears, complete the preparation shown first. View only means a team member with installation access must manage website chat and connected websites.

5. Check your connected website

   Find your website under Connected websites. To use this same assistant on another website you manage, enter its public link and select Add website. Use the same assistant code on each listed website. Adding a link does not install the code or read that website into the assistant’s knowledge; connected websites share this assistant and the workspace’s reply allowance.

6. Choose your website platform

   Under Your website platform, open the selector and choose the platform for the guide below. Choose Webflow for Webflow, or Custom HTML / Other for a custom-built website.

7. Copy the complete code

   Under Copy your widget code, select Copy code. This copies the code belonging to the selected assistant. Keep it complete; you do not need to type a replacement or change its address or assistant identifier.

8. Keep Raxni open in a tab

   Click the + next to your browser’s tabs to open another tab for your website platform. A tab is another page in the same browser window. Click each tab’s name to move between Raxni and your website.

9. Copy again just before pasting

   Copying a website address or any other text replaces the code you last copied. When you reach the platform’s code field, return to Raxni and select Copy code again. Return to the platform, click the correct empty line and paste with Ctrl + V on Windows or Command + V on Mac.

Keep your Raxni tab open and use your other browser tab.

1. Enter your website’s admin address

   Click the top address bar. Add /wp-admin to your website address and press Enter. For example, for https://example.com you would use https://example.com/wp-admin. Replace example.com with your own domain. This is an example, not a link to your website.

2. Log in to WordPress

   If a login form appears, enter the username or email and password used to manage this WordPress website, then select Log In. Complete any verification requested by your account. If you are already logged in, the control panel may open directly.

3. Check the website name

   Look for the left menu containing items such as Dashboard, Posts, Pages and Plugins. This is the WordPress administration area. Check the website name at the top before changing it.

If /wp-admin does not open your login page, your website may use a different login address or WordPress folder. Ask your website manager or hosting provider for its actual login link. Use the password-reset link on that page if needed.

Skip this alternative if the previous steps already opened WP Admin.

1. Open WordPress.com login

   In your browser’s address bar, enter https://wordpress.com/log-in and press Enter. Enter the account email or username, select Continue, enter its password and select Log in. For Google, Apple or GitHub accounts, choose the login option previously connected to your account. Complete two-step verification if requested; Lost your password? starts recovery.

   • WordPress.com login
2. Find your website

   After logging in, enter https://my.wordpress.com/ in the address bar. In the Hosting Dashboard, locate your website by its name and domain. Move the mouse pointer over its card without clicking.

   • WordPress.com Hosting Dashboard
3. Choose WP Admin

   Select the WP Admin link shown on the website card. Continue when the left menu includes Plugins. You do not need to create a WordPress.org account.

1. Open the plugin search

   Select Plugins in the left menu, then Add New Plugin at the top. Some versions call it Add New. Click the plugin search field and type WPCode. Wait for the matching plugins to appear.

2. Match the name and author

   Find “WPCode – Insert Headers and Footers + Custom Code Snippets – WordPress Code Manager”, with “By Syed Balkhi”. Match both the name and author instead of relying only on its logo. WPCode is a WordPress tool for inserting your AI assistant’s code, not a separate Raxni plugin.

   • Official WPCode listing
3. Install, then activate

   Select Install Now on that plugin. When it finishes, select Activate. If it is already installed but inactive, select Activate; if already active, continue. In the default WordPress.com interface, Install and activate may be one button. Return to WP Admin afterwards.

If Plugins or Add New Plugin is missing, ask the site owner to check your permissions and plan. WordPress Multisite may require a network administrator. Use this guide’s plugin method once access is available.

1. Open Header & Footer

   In the left menu, select Code Snippets, then Header & Footer. Find the page with Header, Body and Footer code fields. If WPCode is in its simpler Headers & Footers mode, use Settings → Header & Footer instead. These are alternative paths to the same task.

2. Scroll to Footer

   Scroll down to the Footer code field. This is a place for scripts, rather than the visible footer words or design at the bottom of your website.

3. Make room after existing code

   If the Footer field is empty, click inside it. If it contains code, keep that code and make a new empty line after its complete final line. A saved copy of the existing field helps you undo your addition later. If you cannot tell where existing code ends, ask your website manager.

4. Paste the code from Raxni

   Switch to Raxni and select Copy code again. Return to WordPress, click the empty line in Footer and press Ctrl + V on Windows or Command + V on Mac. Keep the complete pasted code unchanged. Add it once in Footer; do not also add it to Header, Body or a blog post.

5. Save Changes

   Select Save Changes and wait for the save to finish. If an error appears, keep its message and resolve it before continuing. If your website uses a caching plugin or hosting cache, use that service’s Clear cache or Purge cache option; ask the hosting provider if you cannot find it.

Leave WPCode activated so it continues adding your assistant’s code. An advert for WPCode Pro does not mean this Footer installation requires an upgrade. Next, follow Check your website chat below.

1. Return to the same Footer field

   To change the installation, return to Code Snippets → Header & Footer. To remove it, delete only the assistant’s code you added and select Save Changes. Keep unrelated code; disabling the whole plugin may also stop other services.

1. Open Shopify login

   Keep the Raxni tab open. In another tab, click the top address bar, enter https://www.shopify.com/login and press Enter. If the correct store is already listed, choose it; otherwise enter the email used for your Shopify account.

   • Shopify login
2. Complete your usual login

   When asked, enter the Shopify password and select Log in. If you normally use Google or another supported sign-in method, use that method. Complete any two-step verification for your account.

3. Choose the right store

   If you have several stores, select the one where you want to add your AI assistant. Check its name in the admin area with menus such as Orders, Products and Online Store. If login details are missing, ask the existing store owner for access instead of creating a new store. Use the login page’s password recovery if needed.

A theme is the design and files used to show your store. Visitors keep seeing the existing theme while you edit its copy.

1. Open Online Store

   In the admin’s left menu, select Online Store. If Themes appears underneath, select Themes. In some interfaces, Online Store opens the themes page directly.

2. Find the published theme

   At the top of the themes page, find the theme currently used by your store. Its domain and last saved time may be shown, or a Current theme label. Note its name.

3. Duplicate that theme

   Select the three-dot (…) menu for that theme and choose Duplicate. Wait for Shopify to create the copy. If Shopify says your theme library is full, stop here and follow the theme-limit guidance below before editing any code.

4. Locate the new draft

   Scroll to Draft themes. Find the new theme named Copy Of followed by the original theme’s name. This copy is not yet visible to customers. If several copies exist, identify the new one before editing.

Theme library full? Shopify allows up to 20 themes. Ask the store owner or developer to review unused draft themes and download a backup before removing one they no longer need. Deletion is permanent. Keep the published theme and any backup you still need. If none can safely be removed, ask your developer or Raxni support for help; do not edit the live theme just to skip this step. Retry Duplicate after space is available.

1. Open Edit code for the copy

   In Draft themes, select the new copy’s three-dot menu, then Edit code. Check that the theme name at the top is the copy you intend to change. The editor shows files at the left and code in the middle.

2. Open layout/theme.liquid

   In the file list, expand the layout folder using its name or arrow. Select theme.liquid inside it. If you cannot find it, press Ctrl + P on Windows or Command + P on Mac within the editor, type theme.liquid and choose layout/theme.liquid from the results. Open the existing file rather than creating one.

3. Search the open file

   Click inside the code and press Ctrl + F on Windows or Command + F on Mac. In the editor’s search field, enter </body> including the <, / and > characters.

4. Find the actual closing body line

   Locate the real </body> line near the bottom of the page layout, normally above </html>. If several matches appear, avoid a match that is only text inside another script. Ask your website developer if you cannot identify the correct line.

5. Make one empty line above it

   Close the search field. Add an empty line immediately above the closing </body> line and put the cursor there. Keep </body>, </html> and the existing code in place.

1. Copy the assistant code again

   Select your Raxni tab and choose Copy code for the correct assistant. Return to Shopify, click the empty line above </body> and paste with Ctrl + V on Windows or Command + V on Mac.

2. Check the addition

   Keep the complete assistant code unchanged and present only once. The original closing </body> line and remaining code should still follow it.

3. Select Save

   Use Save in the code editor. Wait until the unsaved-change indicator beside the file name disappears. If an error appears, keep its message and ask your website manager to resolve it before publishing.

1. Preview the draft copy

   Return to Online Store and find the edited copy in Draft themes. Open its three-dot menu and select Preview. Confirm the preview is for your copy, then look at the home page and an important product page to check their usual appearance.

2. Keep preview and live addresses separate

   The preview may use a different address from your approved website domain. A missing widget in that preview alone does not prove the live installation is wrong. Complete the final checks on your public website.

3. Publish the edited copy

   Back in Draft themes, select Publish for the copy you edited. If a confirmation appears, check the theme name and confirm Publish. The copy becomes the published theme and the previous theme moves to Draft themes.

4. Keep the previous theme

   Saving a draft did not make it live; publishing did. Keep the previous theme in Draft themes as a way to return to it. Theme publishing does not remove a store password or otherwise finish a private store’s launch. Next, complete the website chat checks below.

1. Check your AI assistant after a theme change

   The code belongs to the theme you edited. After a theme update or switching themes, check that the new published theme still contains the assistant’s code and the public widget appears. Add the correct code once to the new theme if it is missing.

2. Return to your previous theme if needed

   Before you publish the copy, the original theme remains live. Do not publish a draft with unresolved errors. After publishing, you can find the previous theme in Draft themes and Publish it again. That removes the new copy’s changes, including your AI assistant’s code, from the live store.

1. Open the Wix website

   Keep Raxni open. In another tab, click the browser’s top address bar, type https://www.wix.com/ and press Enter. Select Log In at the top right.

   • Open Wix
2. Use your existing Wix account

   For an email account, enter its Email, choose Continue with Email, enter its Password and select Log In. For an account connected through Google, Apple or Facebook, choose that same option and account. Complete verification if asked. Already seeing your sites? Continue below.

3. If your login details are missing

   After entering the email and choosing Continue with Email, use Forgot Password? if needed. If someone built the website for you, ask them for access. A new Wix account does not automatically give you access to the existing site.

1. Choose your website

   With one site, its dashboard may open directly. If several sites appear, find the correct name and preview, then choose Select Site. In Wix Studio, use Sites and move the pointer over the correct site to select it.

2. Confirm its name and domain

   Check the site name at the top of the dashboard. If it is wrong, use the site-name dropdown to choose the correct one. The dashboard is the screen with your website’s management menus and settings.

3. Check that it is published with a domain

   In Home, review the site’s plan and domain. Complete the Wix publishing and domain connection first if needed. For this installation, stay in dashboard settings; you do not need the Edit Site page editor.

1. Open Custom Code

   Select Settings in the site dashboard. Find Development & integrations, then select Custom Code.

2. Add a new snippet

   Choose + Add Custom Code at the top right. Click the large code box. Return to Raxni and select Copy code, then come back and paste the complete code with Ctrl + V on Windows or Command + V on Mac.

3. Check what you pasted

   The box should contain the complete assistant code. If you pasted an address or other text, replace only the incorrect content of this new snippet with a fresh copy from Raxni. Keep its characters and identifier unchanged; do not add extra script tags.

4. Name the snippet

   In Name, enter AI assistant. This identifies the snippet in Wix and does not change the assistant name visitors see.

1. Choose All pages

   Under Add Code to Pages, select All pages. One snippet then covers the site’s pages; you do not need a copy for each page.

2. Choose Load code once

   For your AI assistant’s code, choose Load code once. The assistant does not need a fresh copy of its loader each time a visitor moves between pages during the same visit.

3. Choose Body – end

   Under Place Code in, select Body – end.

1. Open Code Type

   Select the Code Type tab in the same window. Choose the category that fits the widget’s purpose and your website’s consent setup. Functional is the appropriate choice when you provide the chat as an optional website feature.

2. Review the default

   A new snippet may default to Essential. Essential code can load before consent and cannot be rejected as optional code. Do not keep that category merely because it was preselected, or use it to bypass a visitor’s choice.

3. Know when the button will appear

   If your site loads functional code only after the visitor agrees, the chat button can stay hidden until that choice is made. Check the appropriate consent state when looking at your live site.

1. Review your settings

   Check the name AI assistant, All pages, Load code once, Body – end and your chosen Code Type. Select Apply.

2. Find it in the code list

   Confirm the assistant’s code snippet appears in Custom Code. If its toggle is off, turn that snippet on. Use this site-wide setting; do not also add an Embed HTML box in the page editor.

3. Continue on the published website

   Wix Custom Code is for the published website. A button missing from the editor or preview is not a final installation result. Follow the website chat and public-site checks below.

1. Keep one installation

   If your AI assistant is already on your website, locate its existing code snippet before adding another. Keep unrelated snippets unchanged. To remove your AI assistant later, disable or remove only its code snippet.

2. Review code after a domain change

   Assigning a different domain in Wix can remove custom snippets associated with the previous domain. Check the assistant’s code snippet again and add the new website link under Connected websites in Raxni.

1. Open Squarespace login

   Keep Raxni open. In another tab, click the top address bar, enter https://www.squarespace.com/login and press Enter.

   • Squarespace login
2. Sign in using your usual method

   Enter the account’s Email address and Password, then select Log In. If you connected Google, Apple or Facebook, choose the matching Continue with option and your usual account. Complete verification if requested. Use Can’t log in? below the form for account recovery.

3. Open the correct website

   In the account dashboard, find your website’s preview, name and domain. Move the pointer over its preview and select Go To Website. If the management menu is already open, check the site name and continue.

4. If the wrong site is open

   Select the profile picture or initials at the bottom of the main menu to return to the account dashboard, then choose the correct site. If only domains appear, ask your website manager which account owns the website subscription; buying its domain alone does not create a website in that account.

1. Open Website, then Pages

   In the website’s left main menu, select Website, then Pages. The Pages panel lists pages such as Home, About and Contact. If only the site fills the screen, use the expand arrow to reveal the panel; use a panel’s upper-left back arrow to return to the main menu.

2. Scroll to the bottom of Pages

   Move down through the Pages panel using the mouse wheel or its scrollbar. You need the controls below the page list.

3. Open Custom Code or Website Tools

   For version 7.1, select Custom Code, then Code Injection. For version 7.0, use Website Tools, then Code Injection. The site version can be found at the bottom of the Pages panel.

4. Use panel search if you cannot find it

   When you are not typing in a text field, press / on the keyboard, search for Code Injection and select that result. The ? key can also open panel search.

5. Check that it is the site-wide panel

   Find the Code Injection panel with Header and Footer fields. Do not use a single page’s gear menu → Advanced → Page Header Code Injection for this site-wide method.

1. Find the Footer field

   Look for the large field named Footer in Code Injection. This is not the visible footer design editor, a Custom CSS box or a normal page text block.

2. Keep existing code

   If Footer is empty, click inside. If it contains other code, copy that content into a text note as a backup. Then put the cursor after the complete existing code and press Enter to make a new empty line. On Windows, Ctrl + End moves to the end when the field is focused.

3. Paste a fresh copy from Raxni

   Return to Raxni and select Copy code. In Squarespace’s empty Footer line, paste with Ctrl + V on Windows or Command + V on Mac. Keep other code in the field; do not use Ctrl + A to replace all its contents.

4. Check the pasted content

   If you pasted an address or other text by mistake, remove only that new incorrect part and copy again from Raxni. Keep the full code unchanged and only once. If it is already in Footer, do not add a second copy.

Footer describes the code field’s location. The chat button still uses the appearance and position chosen in Raxni; it is not confined to your website’s visible footer text.

1. Select Save

   Select Save in Code Injection. Confirm the code remains in the Footer field. This change finishes with Save; a separate platform Publish button is not needed for the code injection change.

2. Use your public website

   Website availability is separate: a private or password-protected website still needs the appropriate launch settings before ordinary visitors can enter. The editor may disable custom scripts, so complete the website chat checks below on your public website.

1. Use it on ordinary website pages

   Site-wide Footer injection covers ordinary site pages. Squarespace checkout pages do not support custom code. You do not need additional page Code Blocks for the same installation.

2. Remove your AI assistant if needed

   Return to Code Injection → Footer, remove only the assistant’s code snippet and Save. Keep other services’ code. If the widget works on the first page but stops after page navigation, contact support with the website URL and Squarespace version.

1. Open the login page

   Keep Raxni open. In another tab, click the browser’s top address bar, type https://webflow.com/login and press Enter.

   • Webflow login
2. Enter your account details

   In Log in to your account, enter Email address or username and the Webflow Password, then select Continue. If your organisation uses SSO, use Continue with SSO and its normal sign-in process instead.

3. Finish verification if requested

   Use the verification method configured for your account. Forgot your password? starts recovery. If your sites already appear, you are logged in and can continue without creating another account.

1. Select the right Workspace

   The Dashboard shows cards for your websites. If your site is missing, use the Workspace selector at the upper left to choose the Workspace that contains it. Dashboard search only searches the selected Workspace.

2. Find your existing website

   Check the website card’s name and domain. Do not choose New site for an existing website.

3. Open Site settings

   Select the three-dot more-options menu below the site card’s thumbnail, then Site settings. If already in the website editor, select the Webflow logo in the left toolbar and choose Site settings from its main menu.

4. Open Custom code

   Select Custom code in Site settings. If it is unavailable, ask the owner to check the plan and your role before buying or changing anything.

1. Find Footer code

   In Custom code, find the field named Footer code. This site-wide field applies to the website’s pages.

2. Keep the code already there

   If it contains other code, copy that content into a text note as a backup. Put the cursor after all complete existing code and press Enter to make an empty line. Do not paste into the middle of another script.

3. Paste your assistant’s code

   Return to Raxni and select Copy code. Switch back to the empty line in Webflow’s Footer code field and paste with Ctrl + V on Windows or Command + V on Mac. Keep the complete code unchanged and present once. Do not wrap it in extra html, head or body tags.

4. Save changes

   Select Save changes. This saves the settings; the next publishing steps send the change to your live website.

1. Open Publish

   Select Publish to see the domains you can publish to.

2. Select the customer-facing domain

   Choose the actual domain customers visit. A yoursite.webflow.io staging address may also be listed. Publishing only to that staging address will not update your own domain. Check that the live domain you intend is selected.

3. Publish to selected domains

   Select Publish to selected domains and wait for publishing to finish. If an error appears, resolve it before treating the change as live.

4. If publishing is unavailable

   Ask the website owner for publishing access. Editing code and publishing are different permissions; the applicable role may need Can publish. Adding your AI assistant to an existing verified domain does not require buying another domain. Connecting a new custom domain is a separate task with ownership verification.

1. Use the live domain for the final check

   Webflow can run custom code in Preview when Run custom code in Preview is enabled in Site settings → Custom code. Its canvas.webflow.com preview address differs from your website domain. A missing assistant there does not settle whether the live installation works. Keep domain restrictions in place and follow the public-site checks below.

Use this alternative only if you want a single-page installation. Do not also follow it after a site-wide Footer installation.

1. Open that page’s settings

   Open the website in Webflow. Select the Pages panel in the left toolbar, find the page and open its Page settings.

2. Use Before </body> tag

   Under Custom code, put the complete assistant code in Before </body> tag. Save, then Publish to the selected live domain. Check the assistant on that page.

1. Remove and publish the change

   For the site-wide method, return to Site settings → Custom code → Footer code. Remove only the assistant’s code, select Save changes and publish to the live domain again. If you used Page settings instead, remove it from that page’s code field. Keep unrelated code.

Use this route if someone else built or maintains your website.

1. Get the developer’s email address

   Ask the person or company managing your website for the email address to receive installation instructions.

2. Open Send to developer

   In your assistant’s Install & go live page, select Send to developer. In Send installation instructions, enter the address in Developer email.

3. Add a note if useful

   In Optional note, include your website address and whether you want the assistant on all public pages or only selected pages. You can leave the note empty. Check the recipient’s address, then select Send instructions and read the result.

4. Ask them to confirm it is live

   The email does not install the widget automatically. Your developer must add the code and publish or deploy the website. Once they confirm it is live, follow Check your website chat below. You do not also need to use the file-editing options.

Use this only when you know the site uses plain HTML and know where its source files are edited and published. Not every home page is named index.html.

1. Open your usual website editor

   Open the editor or hosting File Manager normally used to update the website. Hosting is the service that stores the website’s online files. Use that service’s own login details.

2. Find the correct website files

   Choose the folder for this website and domain. If the location is unclear, ask the hosting provider or developer for the exact folder and file rather than guessing.

3. Save a backup first

   Download a copy of the file you will change and keep it on your computer with a recognisable backup name. This gives you the original content if you need to undo your addition.

4. Open the shared layout or page

   If the website uses a shared layout or footer file, open the one confirmed by your developer. If it has separate HTML pages without a shared layout, install on each page where the assistant is needed.

5. Find the closing body tag

   Open the file in a code or text editor and find </body> near the end of the HTML document. This identifies the existing closing tag; you do not need to create a second body tag.

6. Add a line above </body>

   Make an empty line immediately above that closing tag. Keep the original tag and other code. Do not place your cursor inside another script.

7. Paste the complete assistant code

   Return to Raxni and choose Copy code. In the editor, click the empty line and press Ctrl + V on Windows or Command + V on Mac. Leave the code’s address and assistant identifier unchanged. Add it once.

8. Save and put the change online

   Save the file. If you edited files on your own computer, use the website’s normal upload or publishing process to send the change to its server. Saving only on your computer does not change the online website.

9. Cover the pages you intend

   If there is no shared layout, repeat the addition for each intended HTML page. If a shared layout already adds the widget, do not also paste a copy into every page using it.

Use this only if your hosting company supplies cPanel and you know the site is plain HTML. For a framework or Git deployment, ask the developer instead.

1. Find your cPanel login link

   Look in your hosting account or welcome email for the cPanel login link, or ask the hosting company. In a new browser tab, paste that exact link into the top address bar and press Enter.

2. Log in to cPanel

   Enter the hosting company’s cPanel Username and Password, then select Log in. If requested, use the authenticator code for that account and select Continue. If the hosting portal has an Open cPanel option, its normal login route can also be used.

3. Open File Manager

   Under Files, select File Manager. A list of files and folders appears.

4. Choose the domain’s document root

   Select Settings, choose Document Root for: and select your domain, then Save. This sets the starting folder. Reopen File Manager from the cPanel home screen and confirm it is in that domain’s folder. A common folder name is public_html, but do not assume it belongs to your chosen domain.

5. Download the original file

   Select the correct HTML file and use Download to save a backup. Then right-click the file and choose Edit.

6. Open it with the correct text encoding

   If an encoding confirmation appears, use the correct encoding and choose Edit. If text appears corrupted, stop before saving and ask the hosting provider which encoding to use.

7. Add the code using Option B

   Follow the plain HTML steps above to place the complete code just before </body>. Save using the editor’s save control. Editing a live file in File Manager can change the online website directly; do not expect every host to provide a separate Publish button.

1. Use the website’s existing integration process

   Send the instructions to your developer. They may need to place the script in a shared browser layout and build or deploy the site. The appropriate file and loading method depend on the project.

2. Ask them to check page navigation

   Ask the developer to use the complete code for the correct assistant, avoid repeated loading, and check both the first page and navigation to other pages. Frameworks such as Next.js have their own script-loading options; that alone does not verify every custom integration.

1. Remove only the installation you added

   Remove the assistant’s code from the same file or shared layout, then save and publish or deploy using the website’s usual process. Keep the rest of the footer and other scripts. If a developer installed it, ask them to remove it.

2. Review the website domain in Raxni

   After a domain change, open Install & go live → Connected websites and add the new public website link. Install the same assistant code on that website. Remove an old connected website when it should no longer use this assistant.

First finish the Save, Apply or Publish steps in your website platform. New assistants turn on automatically when their plan and preparation are ready. Adding the website code is still required.

1. Check that Website chat is On

   Return to the correct assistant’s Install & go live page and find Website chat. If it says On, continue below. If it is Off and you want visitors to use it, turn it on. A chat you turn off stays off until you turn it on again. Resolve any preparation or plan message before continuing.

2. Resolve any availability message

   Plan required means the workspace owner must arrange the applicable Raxni paid access before visitors can use the assistant. Resolve Preparing, Assistant limit reached or other availability messages shown on the page. A subscription to your website platform does not change your Raxni access.

3. Open the address your visitors use

   Open another browser tab. Type your real public website address into the top address bar and press Enter. Use the usual customer-facing address, including www if that is the address visitors use. Do not use an admin screen, editor preview or a different staging website.

4. Open the chat button

   Look for the chat button in the position you chose in Raxni. Select it and check that the chat window opens with the correct assistant name.

5. Try a useful question

   Ask a short question answered by your business information, such as “What services do you offer?” Check that an answer arrives and makes sense. Live AI replies can count towards your plan usage. Also check the enquiry, booking or human-help flows you intend visitors to use.

6. Check another page and your phone

   Visit another ordinary website page and check the button again. Open the same public address on a phone and confirm that the button and conversation are usable. The platform-specific checkout and account-page limitations still apply.

7. Run Check website

   Back in Install & go live, find Check your website. Check that its address field contains the public URL, then select Check website and read the result.

8. Understand the result

   The automatic check looks for your assistant’s code on the page. Finding it does not confirm every conversation flow. Some platforms add code later in the browser, so the chat may work even when the automatic check cannot find it. Do not keep pasting duplicate copies. Share the check result and what you see on the public website with support.

Someone else manages your website? Send them your assistant’s code and installation instructions from Install & go live.

1. Ask your website developer

   Find the email address of the person or company that manages your website. In the correct assistant’s Install & go live page, choose Send to developer. The Send installation instructions window opens.

2. Fill in the instructions

   Enter their address in Developer email. Optional note can be left blank, or use it to include the website URL and whether you want the assistant on all public pages or selected pages. Check the email address before sending.

3. Send and wait for their confirmation

   Select Send instructions and read the success or error message. Sending the email does not install anything by itself. Your developer still needs to add the code and publish or deploy the website change. Ask them to let you know when it is live, then follow the website chat checks above.

Use your website platform’s normal collaborator access if your developer needs access. Installation instructions do not require you to send your login password.