YOUR WEBSITE CAN DO MORE
From a visitor’s question
to your team’s next step.
Raxni answers from your business information, collects useful requests and gives your team one place to follow up.
Start with your business information
Choose the public website pages the assistant can use. Add missing details, approved answers and supported files. Review that information before visitors rely on it.
Manage your knowledge ↗Answer the everyday questions
Your assistant uses the information you provide to respond to website visitors. Test common questions in Playground and add missing details when an answer needs work.
Test your assistant ↗Keep enquiries ready for follow-up
Keep contact details and the visitor’s request together in Enquiries, where authorised teammates can review and follow up.
Handle enquiries ↗Receive booking requests
Let visitors request a booking, or add appointments agreed by phone or message. Review and manage them together in the Raxni calendar.
Manage bookings ↗Bring in your own team
Offer human help when you want to. Authorised teammates can continue from the shared Inbox while the visitor stays in the same website conversation.
Help visitors in the Inbox ↗Give each person suitable access
As the Owner, invite colleagues as Managers or Support Agents. Choose the assistants they can access and assign customer work clearly.
Understand team roles ↗Review what is happening
Use Results to review activity over a selected period. Open the underlying conversations, enquiries and booking records to decide what needs attention.
Read your results ↗Make the widget fit your website
Choose your business name, colours, messages and appearance, then add the provided script to your website. Check the chat on your website.
Customise your chat widget ↗