Account & settings

Update your own profile

Open your account menu and choose My profile. Your profile and personal preferences are separate from the business settings shared by your team.

1. In the profile section, update your photo or full name. Follow the upload instructions and use Save profile for changed details.
2. For a sign-in email change, follow the current-password and verification steps shown in the form.
3. Use the security section to change your password where password sign-in is available. A connected sign-in method may use its own account security settings.
4. Review language, region, appearance and accessibility preferences, then select Save preferences.

Character counters and field messages show what is accepted. A disabled save button can mean there are no changes or a highlighted field needs attention.

Your conversations with Raxni support

Contact Raxni support opens Help when you are signed in with workspace access, including when your plan is inactive. Guests and accounts without workspace access use the Contact page. Your authorised conversations are available through your verified account; entering an email address alone does not grant access. Human help in your customers’ website chat goes to your own team.

Help shows 12 requests per page. Conversations open at the latest 50 messages, and older messages load in groups of 50. Refresh returns to the latest messages. Workspace Help allows 600 sent messages per user per UTC day across workspaces and requests. The public Contact page allows 200 sent messages per account or guest per UTC day. A send limit keeps your draft and conversation readable and shows when sending resumes.

Guest browser access to a Contact conversation can last up to 30 days. That is an access permission, not a message-deletion deadline. Signed-in access through your verified account is not limited to that guest browser window. See the Privacy Policy for deletion and account closure.

Your data and account closure

Saved conversations, enquiries, bookings, website pages, files and business information are kept while your account is open. There is no automatic 12-month conversation-history expiry. Cancelling renewal or reaching the end of a paid plan does not itself delete those records or unused purchased replies. Paid features and the use of purchased replies still need an active subscription.

Account closure is separate. Read the closure confirmation before continuing, including the workspaces affected and any subscription-cancellation step. A member's personal account closure does not authorise them to export or delete another owner's workspace.

After confirmed closure, an authorised private export is prepared and a secure download link is sent to your verified account email. The confirmation and email show the exact deadline: two calendar months after confirmation, using the last valid day where a month has no corresponding date. Download your copy before that date. The link expires at the deadline; the export and account data covered by closure are then removed from the live service through the deletion process. Repeated requests do not restart the period.

Keep the link private. If the export email is missing or the download fails, contact support before the displayed deadline. Closing an account does not refund a subscription or unused reply balance automatically.

Ask support if you need earlier deletion or want to exercise a data-protection right. The ordinary download period does not postpone a mandatory legal deadline. Limited legal, financial and deletion-audit records, necessary correspondence with Raxni support, and restricted recovery copies have separate handling. Read the Privacy Policy and Data Processing Agreement.

Review settings that affect your team

Open Settings with the appropriate business permissions. Check the business timezone before using appointment times, follow-up schedules or other time-based controls.

Read the timezone displayed beside the action you are saving. Changing a personal display preference is not the same as changing the business's scheduling timezone.

Review available email alerts and the destination address shown. Use a verified address and confirm which events you want to hear about. A notification setting does not replace checking the Inbox, Enquiries or Bookings page for outstanding work.

If a setting is read-only or absent, check your role and assistant access before asking another colleague to change it.