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Playground

Test answers against your connected knowledge before and after launch.

Ask the questions your customers ask

Open Playground as the workspace Owner or a Manager assigned to the assistant. Its test conversation uses your connected knowledge, current settings and the website chat experience, including appearance and forms. Support Agents do not have Playground access.

Ask a specific business question: for example, whether you serve a particular area or offer a particular service.
Read the full answer. Check important details against the original business information.
Inspect answer sources when they are shown. Make sure the cited information supports the answer.
Ask a related follow-up to check whether the conversation stays useful.

Try the words customers actually use, including short questions and alternative descriptions of your services. Use the desktop and mobile views to check the space available for replies.

Your test history is private to your account and this assistant, and continues after refresh. The latest 50 messages appear first; load older messages in groups of 50. Refresh returns to the latest messages. Website chat and Playground do not automatically expire a conversation after 7 or 30 days, and neither has a New conversation control.

Each assistant has 100 successful test replies per UTC day, shared by everyone testing that assistant. The usage strip shows the remaining replies and when you can send again. The allowance resets at midnight UTC. Failed replies do not use this allowance. Tests do not use your paid live AI replies.

Improve an answer at its source

If an answer is missing or incorrect, open Business info and review the relevant page or added item. Check that it is ready, enabled for answers and available on the page being tested. Update unclear or outdated information, wait for processing and test again.

Include a question the assistant should not know. Review the message shown when it cannot answer and the option to ask for a person when enabled.

Playground enquiries, bookings and human-help requests are simulations. They do not create real enquiries, bookings or Inbox work, send emails or appear in Results. The Draft preview in Chat widget is for checking appearance and example states. Complete a final test on your public website after installing the code with Website chat On, including any enquiry or booking flow you intend customers to use.