Getting started

Help getting started

Follow the setup steps below at your own pace. When it is time to add your AI assistant to your website, use a platform guide, ask Help me install in your assistant’s Install & go live page, or ask our team.

Start with your website

Raxni helps website visitors get answers, send enquiries, request bookings and ask for your team. Create your account, name your assistant and enter your public website link. Raxni reads up to three pages first, then saves your progress while you choose a plan on Pricing. Payment confirmation continues that same scan within your plan’s page allowance. Creating an account does not start a subscription.

1. Create your account or sign in if you already have one.
2. Enter your assistant name and website link. Website page languages are detected where available; no language selection is required.
3. Watch Raxni read up to three pages. The page list shows real results, with 20 pages per view. Small or inaccessible sites may provide fewer usable pages.
4. On Pricing, review your saved scan progress, choose a plan and complete payment. The same scan continues after payment is verified; pages already read are kept.
5. When scanning finishes, continue into your workspace to review your pages and any that need attention. Your plan’s page limit applies to the full scan.
6. Add useful information that is missing from your website in Business info → Added info.

The steps at the top show where you are. Pages found increases as Raxni discovers links; more links can be found while pages are being read. Failed or skipped pages show a short reason. You can add missing details or upload supported files later. After payment is confirmed and the full scan continues, you can close the browser or turn off your computer; the scan runs on our servers. Sign in again to see its progress.

Only give the assistant information you are happy for it to use in customer answers. Check prices, opening hours, service areas and cancellation rules before testing.

Check the experience before customers use it

1. Use Playground to ask questions customers regularly ask. Also try a question your business information does not answer.
2. Open Chat widget to set the name, welcome message, colours and website button. Save your changes.
3. Review how enquiries, human help and bookings should work. Agree who on your team will handle new requests.
4. Open Install & go live, add the installation snippet to your website and check the installation.
5. Check that Website chat is On. Visit your public website and try a conversation.

New assistants turn on automatically when their plan and preparation are ready. Add the installation code to your website to show the chat. In Install & go live, use Website chat to turn it off or on. Turning it off keeps it off until you choose to turn it on again. Existing assistants already kept off stay off.

Next: review your knowledge or add your AI assistant to your website.